Privacy Policy

Effective Date: 1 January 2026
Last Updated: 15 March 2026

CommandPro Plumbing Solutions ("we", "our", or "us"), a business registered in Malaysia under registration number 202301045678 (1498762-W), is committed to protecting the privacy of every individual who interacts with our company. This Privacy Policy explains what personal data we collect, why we collect it, how we use it, and the rights you have regarding your information. It applies to all visitors of our website at commandpro.pro and to all customers and enquirers who engage with our plumbing services.

1. Information We Collect

We collect personal data through several channels in the course of providing plumbing services and operating our website. The types of information we gather include:

Information you provide directly: When you fill in our contact form, call our office, or send us an email, you may share your full name, email address, telephone number, property address, and a description of your plumbing issue. If you engage us for a service, we may also collect billing details, identification documents where required by Malaysian law, and records of the work performed at your premises.

Information collected automatically: When you visit our website, our servers and analytics tools may record your IP address, browser type and version, operating system, referring URL, pages visited, time spent on each page, and the date and time of your visit. This data is collected through cookies and similar technologies, which are described in more detail in our Cookie Policy.

Information from third parties: In limited circumstances, we may receive information about you from third-party sources such as business directories, referral partners, or public records. We only use such information for the purpose of delivering or improving our services.

2. How We Use Your Information

We process the personal data we collect for the following purposes:

• Service delivery: To respond to your enquiries, prepare quotations, schedule appointments, dispatch technicians, and complete plumbing work at your property.
• Communication: To contact you regarding your service request, provide updates on ongoing work, and send appointment reminders or follow-up messages after a job is completed.
• Website operation and improvement: To maintain and improve the performance, security, and usability of our website. This includes analysing traffic patterns, identifying technical issues, and understanding which content is most useful to visitors.
• Legal compliance: To comply with applicable Malaysian laws and regulations, including the Personal Data Protection Act 2010 (PDPA), tax requirements, and any lawful requests from regulatory bodies.
• Business administration: To manage our internal records, process payments, maintain accounts, and conduct audits.

We do not use your personal data for automated decision-making or profiling that produces legal effects concerning you.

3. Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience and gather analytical data. Cookies are small text files stored on your device when you visit a website. We use essential cookies that are necessary for the website to function correctly, and analytics cookies that help us understand how visitors interact with our pages.

You can manage your cookie preferences through your browser settings or by using the cookie consent controls on our website. For comprehensive details about the cookies we use and how to control them, please refer to our Cookie Policy.

4. Sharing Your Information with Third Parties

We do not sell, rent, or trade your personal data to third parties for marketing purposes. We may share your information in the following limited circumstances:

• Service partners: When a specific job requires specialist subcontractors or suppliers, we may share relevant details (such as your address and the nature of the work) with trusted partners who assist us in completing the service. These partners are contractually required to handle your data responsibly.
• Technology providers: We use third-party tools for website hosting, analytics, and email communication. These providers may process some of your data on our behalf and are bound by data processing agreements.
• Legal obligations: We may disclose your data if required to do so by law, court order, or a binding request from a Malaysian government authority.
• Business transfers: In the event of a merger, acquisition, or sale of our business assets, personal data may be transferred to the new entity as part of the transaction, subject to the same privacy protections described in this policy.

5. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes described in this policy or as required by law. Specifically:

• Contact form submissions and enquiry records are retained for up to 24 months from the date of your last interaction with us.
• Customer service records, invoices, and payment details are kept for seven years in accordance with Malaysian tax and accounting regulations.
• Website analytics data is retained in anonymised or aggregated form and does not identify individual users after the initial processing period.

When data is no longer required, we securely delete or anonymise it so that it can no longer be associated with you.

6. Data Security

We take the security of your personal data seriously and implement appropriate technical and organisational measures to protect it from unauthorised access, alteration, disclosure, or destruction. These measures include secure server infrastructure, encrypted data transmission via HTTPS, restricted access controls for staff, and regular security reviews.

While we strive to protect your information, no method of electronic transmission or storage is completely secure. We therefore cannot guarantee absolute security but are committed to taking all reasonable steps to safeguard your data.

7. Your Rights

Under the Malaysian Personal Data Protection Act 2010, you have the following rights regarding your personal data:

• Right of access: You may request a copy of the personal data we hold about you.
• Right of correction: You may request that we correct any inaccurate or incomplete personal data.
• Right to withdraw consent: Where we rely on your consent to process data, you may withdraw that consent at any time. This does not affect the lawfulness of processing carried out before the withdrawal.
• Right to limit processing: In certain circumstances, you may request that we restrict or stop processing your personal data.

To exercise any of these rights, please contact us using the details provided in Section 9 below. We will respond to your request within 21 days, as required by the PDPA.

8. Links to External Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites. We encourage you to review the privacy policy of any website you visit through links on our pages.

9. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way we handle your personal data, please contact us:

• Email: [email protected]
• Phone: +60 3-7890 2145
• Address: 15-3 Jalan Mega Mendung, Kuala Lumpur 58200, Malaysia

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. When we make material changes, we will post the revised policy on this page and update the "Last Updated" date at the top. We encourage you to review this page periodically to stay informed about how we protect your information.